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Informácie o spracovaní osobných údajov a súhlas
Data Privacy Statement
Thank you very much for visiting our website www.hankook365.com and your interest in our company. Protecting your personal data is very important to us. Personal data refers to information about the personal or factual circumstances of a specific or identifiable natural person. It includes information such as a person¡¯s real name, address, telephone number and date of birth, but also al other data that can be referred to an identifiable person.
As personal data is afforded special legal protection, we only collect it only to the extent necessary for the provision of our website and the delivery of our services. Below we will outline what personal information we collect when you visit our website and how we will use it. Our data privacy practices comply with the statutory regulations and especialy with those of the Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG) and the German Telemedia Act (Telemediengesetz, TMG) as well as the EU General Data Protection Regulation (GDPR). Your personal data is only collected, processed and stored to the extent required to offer you a functional website and provide our contents and services, alow the processing of inquiries and, if necessary, the processing of orders/execution of contracts, but only to the extent required for the legitimate interests within the meaning of Art. 6 (1) lit. (f) GDPR or as otherwise permitted by law. Only if you have previously provided your separate consent, will your data also be used for other purposes precisely specified in the consent, e.g. for sending you commercial information by newsletter.
Controller within the meaning of Art. 4 para. 7 GDPR
The controller within the meaning of the GDPR and other applicable data protection laws of the member states as well as other data protection regulations is:
Hankook Tire Europe GmbH
Siemensstra©¬e 14
63263 Neu-Isenburg, Germany
E-mail: enquiries@hankooktyres.co.uk
Fax: 44(0)1327-304-110
Contact Data of the Data Protection Officer
E-mail: dpo.hk@eukogrp.de
Provision of website and creation of log files
Each time our website is accessed, our system automaticaly collects data and information from the computer system of the accessing computer. This includes the following data:
Scope of data processing
(1) Information about the browser type and version used
(2) The operating system of the accessing device
(3) The Internet service provider of the accessing device
(4) The IP address of the accessing device
(5) Date and time of access
(6) Websites from which the user¡¯s system accesses our webpage (referrer tracking)
(7) Websites accessed by the user's system through our webpage (exit link tracking)
This data is stored in the log files of our system. This data is not stored together with the personal data of a specific user and therefore there is no identification of individual visitors to our website. ..
- Legal basis for the processing of personal data
Art. 6 (1) lit f GDPR. Our legitimate interest is to ensure that the purposes described below are reached.
- Purpose of data processing
Logging serves to ensure and maintain the compatibility of our website for al visitors, if possible, to prevent misuse and carry out troubleshooting activities. This requires the logging of the technical data of the accessing computer in order to be able to respond without delay to display errors, attacks on our IT systems and/or errors in the functions offered by our website. In addition, the data is used to optimize the website and generaly ensure the security of our information technology systems.
- Data retention period
The deletion of the aforementioned technical data takes place as soon as these are no longer needed to ensure the compatibility of the website for al visitors, however no later than 3 months after our website has been accessed.
- Objection and deletion option
Objection and deletion options are governed by the general provisions regarding the right of objection and deletion of personal data according to data protection laws and regulations, as described further below in this privacy policy
Special features of our webpage
Our webpage offers you a variety of features which, when used, collect, process and save personal data. In the following, we will explain what happens to your data:
Contact form(s):
- Scope of the processing of personal data
These are the data you have entered in our contact forms.
- Legal basis for the processing of personal data
By submitting our form your consent is obtained in accordance with Art. 6 (1) lit.a GDPR. It is our legitimate interest to ensure the fulfilling of the purpose as described in the following.
- Purpose of data processing
We will use the data captured through our contact form(s) only to process the specific inquiry received through the contact form.
- Data retention period
The collected data will be deleted immediately after your inquiry has been processed, provided that no statutory retention periods apply. This is the case when the respective conversation with you has been completed. The conversation will be completed when the matter has been conclusively solved.
- Objection and deletion option
The collected data will be deleted immediately after your inquiry has been processed, provided that no statutory retention periods apply. This is the case when the respective conversation with you has been completed. The conversation will be completed when the matter has been conclusively solved.
Statistical analysis of visits to this website - web trackers
When this website or individual files on the website is/are caled up, the following data is collected, processed and saved by us: IP address, website from which the file was retrieved, file name, date and time of retrieval, data volume transmitted and successful retrieval notification (so-caled web log). We only use this access data in a non-personalized form to continuously improve our website and for statistical purposes. In addition, we use the following web trackers to analyse visits to this website:
Google Analytics
- Scope of the processing of personal data
We use the web tracking service of Google LLC, 1600 Amphitheater Park at 94043 Mountain View, USA (hereafter: Google Analytics). As part of web tracking, Google Analytics uses ''cookies'' which are stored on your computer and alow an analysis of the use of our website and your websurfing behaviour (so-caled "tracking"). We conduct this analysis on the basis of the tracking services provided by Google Analytics to continuously optimize our webpage and improve its availability. As part of the use of our website, data, in particular your IP address and your usage activity, is transmitted to servers of Google LLC and processed and stored outside the European Union, e.g. in the USA.
The EU Commission has determined that the USA can ensure an adequate level of data protection if the data processing company has signed up to the US-EU Privacy Shield Agreement and the export of data to the US has been designed to ensure compliance with legal norms. By activating IP anonymization in the Google Analytics tracking code of this website, your IP address is anonymized by Google Analytics prior to transmission. This website uses a Google Analytics tracking code extended by gat._anonymizeIp(); to alow anonymized collection of IP addresses only (so-caled IP masking).
- Legal basis for the processing of personal data
Art. 6 (1) lit. a GDPR, either when registering with Google (opening a Google Account and accepting the privacy notifications implemented there) or, if you have not registered with Google, by explicitly agreeing to it when opening our webpage.
- Purpose of data processing
Google will use this information on our behalf to analyse your visit to this webpage, to compile reports on website activity and to provide us with other services related to website activity and Internet usage. The IP address transmitted by your browser via Google Analytics is not merged with other data of Google LLC.
- Data retention period
Google will store the data that are relevant to provide the web tracking services as long as necessary to execute the ordered web service. Data is collected and stored anonymously. As far as personal reference still exists, such is deleted without delay, unless subject to statutory retention obligations. In any case, the data is deleted after the retention obligation has expired.
- Objection and deletion option
You can prevent the collection and transfer of personal data to Google (including your IP address, in particular) and the processing of this data by Google by disabling the execution of Script Code in your browser, instaling a script blocker in your browser (script code blockers are available, e.g. at www.noscript.net or www.ghostery.com) or activating the "Do Not Track" setting of your browser. In addition, you can prevent the collection of the data generated by the Google cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by clicking on the link below (http:// tools.google.com/dlpage/gaoptout?hl=en) to download and instal available browser plug-ins. The Google Analytics security and privacy policies are available at http://www.google.com/intl/en/analytics/learn/privacy.html.
Integration of external web services and data processing outside the EU
Our website uses active Java Script contents from external providers, so-caled web services. By caling up our website these external providers may receive personal information about your visit to our website. In this context, data may be processed outside the EU. You can prevent this from happening by instaling a JavaScript blocker such as the ¡®NoScript' browser plug-in (www.noscript.net) or by disabling Java Script in your browser. This may lead to functional restrictions on websites you visit. We use the following external web services:
DoubleClick
Our website uses DoubleClick, a web service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereafter: DoubleClick). The data is used to ensure the full functionality of our website. In this context, your browser may transfer personal data to DoubleClick. The legal basis for data processing is Art. 6 (1) lit. f GDPR. Our legitimate interest is to ensure the correct function of the website. DoubleClick has signed up to the EU-US Privacy Shield Agreement (see https://www.privacyshield.gov/list). Data is deleted as soon as the purpose of data collection has been fulfilled. For more information on the handling of the transferred data, please see the DoubleClick Privacy Policy: https://www.google.com/intl/de/policies/privacy/. You can prevent the collection and processing of personal data by DoubleClick by disabling the execution of Script Code in your browser or by instaling a script blocker in your browser (script code blockers are available, e.g. at www.noscript.net or www.ghostery.com).
Google
Our website uses a web service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereafter: Google). The data is used to ensure the full functionality of our website. In this context, your browser may transfer personal data to Google. The legal basis for data processing is Art. 6 (1) lit. f GDPR. Our legitimate interest is to ensure the correct function of the website. Google has signed up to the EU-US Privacy Shield Agreement (see https://www.privacyshield.gov/list). Data is deleted as soon as the purpose of data collection has been fulfilled. For more information on the handling of the transferred data, please see the Google Privacy Policy: https://www.google.com/intl/de/policies/privacy/. You can prevent the collection and processing of personal data by Google by disabling the execution of Script Code in your browser or by instaling a script blocker in your browser (script code blockers are available, e.g. at www.noscript.net or www.ghostery.com).
Google Video
Our website uses a web service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereafter: Google Video). The data is used to ensure the full functionality of our website. In this context, your browser may transfer personal data to Google Video. The legal basis for data processing is Art. 6 (1) lit. f GDPR. Our legitimate interest is to ensure the correct function of the website. Google Video has signed up to the EU-US Privacy Shield Agreement (see https://www.privacyshield.gov/list). Data is deleted as soon as the purpose of data collection has been fulfilled. For more information on the handling of the transferred data, please see the Google Video Privacy Policy: https://www.google.com/intl/de/policies/privacy/. You can prevent the collection and processing of personal data by Google Video by disabling the execution of Script Code in your browser or by instaling a script blocker in your browser (script code blockers are available, e.g. at www.noscript.net or www.ghostery.com).
Google Tag Manager
We use a web service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereafter: Googletagmanager.com). The data is used to ensure the full functionality of our website. In this context, your browser may transfer personal data to Googletagmanager.com. The legal basis for data processing is Art. 6 (1) lit. f GDPR. Our legitimate interest is to ensure the correct function of the website. Googletagmanager.com has signed up to the EU-US Privacy Shield Agreement (see https://www.privacyshield.gov/list). Data is deleted as soon as the purpose of data collection has been fulfilled. For more information on the handling of the transferred data, please see the Googletagmanager.com Privacy Policy: https://www.google.com/intl/de/policies/privacy/. You can prevent the collection and processing of personal data by Google Tag Manager by disabling the execution of Script Code in your browser or by instaling a script blocker in your browser (script code blockers are available, e.g. at www.noscript.net or www.ghostery.com).
YouTube
Our website uses a web service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. (hereafter: YouTube). The data is used to ensure the full functionality of our website. In this context, your browser may transfer personal data to YouTube. The legal basis for data processing is Art. 6 (1) lit. f GDPR. Our legitimate interest is to ensure the correct function of the website. YouTube has signed up to the EU-US Privacy Shield Agreement (see https://www.privacyshield.gov/list). Data is deleted as soon as the purpose of data collection has been fulfilled. For more information on the handling of the transferred data, please see the YouTube Privacy Policy: https://www.google.de/intl/de/policies/privacy/. You can prevent the collection and processing of personal data by YouTube by disabling the execution of Script Code in your browser or by instaling a script blocker in your browser (script code blockers are available, e.g. at www.noscript.net or www.ghostery.com).
ytimg
Our website uses a web service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereafter: ytimg). The data is used to ensure the full functionality of our website. In this context, your browser may transfer personal data to Ytimg. The legal basis for data processing is Art. 6 (1) lit. f GDPR. Our legitimate interest is to ensure the correct function of the website. Ytimg has signed up to the EU-US Privacy Shield Agreement (see https://www.privacyshield.gov/list). Data is deleted as soon as the purpose of data collection has been fulfilled. For more information on the handling of the transferred data, please see the ytimg Privacy Policy: https://www.google.de/intl/de/policies/privacy/. You can prevent the collection and processing of personal data by Ytimg by disabling the execution of Script Code in your browser or by instaling a script blocker in your browser (script code blockers are available, e.g. at www.noscript.net or www.ghostery.com).
Information about the use of cookies
Scope of the processing of personal data
We use cookies o various pages to enable the use of certain features of our website. These so-caled 'cookies' are smal text files that your browser can store on your computer. These text files contain a characteristic string that alows a clear identification of the browser when you return to our website. The process of saving a cookie file is also known as ¡®setting a cookie¡¯.
Legal basis for the processing of personal data
Art. 6 (1) lit f GDPR. Our legitimate interest consists in ensuring and maintaining the full functionality of our website, to increase its usability and to enable a more personalized approach to our customers. Individual visitors to our website can only be personaly identified using cookie technology, if the visitor to our site has previously provided separate consent and provided us with personal data.
Purpose of data processing
The cookies are set by our website to maintain the full functionality of our website and to improve its usability. In addition, cookie technology alows us to recognize individual visitors by using pseudonyms, such as an individual, arbitrary IDs, which enables us to offer more personalized services.
Data retention period
Our cookies are stored until deleted in your browser or, in the case of a session cookie, until the session has expired.
Objection and deletion option
According to your requirements, you can make settings in your browser so that you are informed about cookies being set, can decide on whether to accept cookies on a case-by-case basis or categoricaly accept or decline the setting of cookies. Cookies can be used for different purposes, e.g. to identify that your PC has previously connected to a website (permanent cookies) or to save your most recently viewed websites (session cookies). We use cookies to provide you with enhanced user convenience. We advise that you accept cookies for our website to be able to use our convenience features.
Otherwise, objection and deletion options are governed by the general provisions regarding the right of objection and deletion of personal data according to data protection laws and regulations, as described further below in this privacy policy.
Data security and data privacy, communication by e-mail
When collected, stored and processed, your personal data is protected by means of technical and organizational measures to ensure that it is inaccessible to third parties. Since complete data security cannot be guaranteed for unencrypted e-mail communication during transmission to our IT systems, we recommend sending highly confidential information by encrypted communication or postal service.
Automatic e-mail archiving
Scope of the processing of personal data
We expressly point out that our e-mail system includes an automated archiving process. All incoming and outgoing e-mails are thereby digitaly archived in an audit-proof manner.
Legal basis for the processing of personal data
Art. 6 (1) lit f GDPR. Our legitimate interest consists in complying with tax and commercial law requirements (e.g. sections 146, 147 of the German Tax Code [Abgabenordnung, AO]).
Purpose of data processing
The purpose of archiving is to comply with tax and commercial law requirements (e.g. sections 146, 147 of the German Tax Code [Abgabenordnung, AO]).
Data retention period
E-mail communication is archived until the expiry of the applicable retention periods under tax and commercial law. The storage period can be up to 10 years.
Objection and deletion option
If you have any questions regarding our e-mail archiving system, please contact our Data Protection Officer. We would also like to point out that we only read application documents sent to us in PDF file format. Zipped (WinZip, WinRAR, 7Zip, etc.) files are blocked by our security systems and not delivered. Applications in Word file format and other file formats will not be opened and deleted without being read. Please note that there is the possibility that unencrypted application documents sent by e-mail may be opened by third parties before reaching our IT systems. We will assume that unencrypted application e-mails may also be replied to without using encryption. If you prefer otherwise, please let us know in your application mail.
Withdrawal of consent - data information and change requests - deletion and blocking of data
You have the right to obtain free information concerning the data stored about you once a year. You can request the correction, blocking or deletion of your data at any time. Your data will be deleted by us on first request, unless prohibited by statutory regulations. You can withdraw your consent provided to us concerning the use of your personal data at any time. Please feel free to send any information, deletion and correction requests concerning your data as well as any suggestions you may have to the following address at any time:
Hankook Tire Europe GmbH
Siemensstra©¬e 14
63263 Neu-Isenburg, Germany
enquiries@hankooktyres.co.uk
Fax: 44(0)1327-304-110
Right to lodge a complaint with a supervisory authority according to Art. 77 I GDPR
If you consider that the processing of data relating to you is against the law, you are free to bring about a judicial clarification of the problem at any time. Irrespective thereof, you have the option of contacting a supervisory authority. The right to lodge a complaint is available to you in the EU member state of your residence, your place of work and/or the place of the aleged infringement, i.e. you can choose the supervisory authority you would like to contact accordingly. The supervisory authority with which a complaint has been lodged will then inform you of the status and results of your petition, including the right to an effective judicial remedy according to Art. 78 GDPR.
Podmienky kampane
1. O kampani
HANKOOK POSKYTUJE DODATOČNÚ ZÁRUKU V PRÍPADE NÁHODNÉHO POŠKODENIA PNEUMATÍK
Spoločnosť Hankook Tire Česká republika s.r.o. poskytuje dodatočnú záruku na poškodenie pre oprávnené nové pneumatiky Hankook pre nákladné vozidlá a autobusy, a to odo dňa vystavenia faktúry.
HANKOOK365 DAMAGE GUARANTEE sa vzťahuje na náhodné a neopraviteľné poškodenie, v dôsledku ktorého sa pneumatika stane nepoužiteľnou, za predpokladu, že poškodenie spĺňa požiadavky uvedené v týchto Podmienkach kampane.
Kampaň sa vzťahuje na oprávnené produkty zakúpené v období od 1. januára 2026 do 31. decembra 2026.
2. Podmienky oprávnenosti
Na využitie HANKOOK365 DAMAGE GUARANTEE musia byť splnené všetky nasledujúce podmienky:
- Účastníkom musí byť dopravná spoločnosť so sídlom v Českej republike alebo na Slovensku, ktorá zakúpi oprávnené pneumatiky Hankook pre nákladné vozidlá a autobusy od oficiálneho predajného partnera spoločnosti Hankook Tire Česká republika s.r.o. v Českej republike alebo na Slovensku.
- Oprávnené pneumatiky Hankook pre nákladné vozidlá a autobusy musia mať rozmer R17.5 alebo väčší.
- Oprávnené produkty musia byť zakúpené v období od 1. januára 2026 do 31. decembra 2026.
- Faktúra za zakúpené produkty musí byť zaregistrovaná do 15 pracovných dní od dátumu vystavenia faktúryprostredníctvom www.hankook365.com, vyplnením príslušného registračného formulára faktúry a nahraním nákupnej faktúry.
- V rámci registrácie si účastník musí prečítať a akceptovať Podmienky kampane a príslušné informácie o GDPR/ochrane osobných údajov.
- Ako doklad o kúpe bude akceptovaná iba platná nákupná faktúra, na ktorej sú uvedené zakúpené pneumatiky Hankook. Dodacie listy ani iné dokumenty nebudú akceptované ako náhrada platnej nákupnej faktúry.
3. Oprávnené produkty
HANKOOK365 DAMAGE GUARANTEE sa vzťahuje na nové pneumatiky Hankook pre nákladné vozidlá a autobusy v rozmere R17.5 a väčšom, zakúpené od oficiálnych predajných partnerov spoločnosti Hankook Tire Česká republika s.r.o. v Českej republike alebo na Slovensku.
Záruka sa vzťahuje výlučne na nové pneumatiky.
Protektorované alebo dodatočne prehĺbené pneumatiky nie sú oprávnené na HANKOOK365 DAMAGE GUARANTEE.
4. Proces registrácie faktúry
Proces podania žiadosti pozostáva z nasledujúcich krokov:
Nákup produktu
Oprávnené pneumatiky Hankook pre nákladné vozidlá a autobusy musia byť zakúpené od oficiálneho predajného partnera spoločnosti Hankook Tire Česká republika s.r.o. v Českej republike alebo na Slovensku v období od 1. januára 2026 do 31. decembra 2026.
Registrácia faktúry
Účastník musí do 15 pracovných dní od dátumu vystavenia faktúry zaregistrovať nákup prostredníctvom www.hankook365.com, vyplnením príslušného registračného formulára faktúry a uvedením požadovaných údajov vrátane:
- mena a priezviska,
- krajiny,
- e-mailovej adresy,
- čísla faktúry.
Príslušná nákupná faktúra musí byť taktiež nahraná do systému.
Na dokončenie registrácie si účastník musí prečítať a akceptovať Podmienky kampane a príslušné informácie o GDPR/ochrane osobných údajov.
Platnosť faktúry
Ako doklad o kúpe bude akceptovaná iba platná nákupná faktúra vystavená v období od 1. januára 2026 do 31. decembra 2026, na ktorej sú jasne uvedené zakúpené pneumatiky Hankook a všetky požadované fakturačné údaje.
Dodacie listy ani iné dokumenty predložené namiesto platnej nákupnej faktúry nebudú akceptované.
Aktivácia HANKOOK365 Damage Guarantee
HANKOOK365 DAMAGE GUARANTEE je platná jeden rok od dátumu vystavenia faktúry za predpokladu, že nákup bol riadne zaregistrovaný v súlade s týmito Podmienkami kampane.
Žiadosť o náhradu škody možno podať iba v prípade nákupu doloženého zaregistrovanou faktúrou.
Podanie žiadosti o náhradu škody
V prípade poškodenia, ktoré môže spĺňať podmienky záruky, musí byť žiadosť o náhradu škody podaná prostredníctvom online formulára dostupného na www.hankook365.com.
Formulár žiadosti musí obsahovať požadované údaje vrátane:
- krajiny,
- čísla faktúry,
- e-mailovej adresy,
- sériového čísla poškodenej pneumatiky,
- rozmeru pneumatiky,
- názvu/dezénu poškodenej pneumatiky.
Musia byť nahrané aj nasledujúce fotografie:
- fotografia oblasti DOT,
- fotografia bočnice zobrazujúca rozmer pneumatiky a názov dezénu,
- fotografia zobrazujúca poškodenie zvonku,
- fotografia zobrazujúca poškodenie zvnútra.
Na odoslanie žiadosti si žiadateľ musí prečítať a akceptovať Podmienky kampane a príslušné informácie o GDPR/ochrane osobných údajov.
Žiadosti podané bez zaregistrovanej faktúry nebudú akceptované.
5. Účel a rozsah HANKOOK365 Damage Guarantee
Účelom HANKOOK365 DAMAGE GUARANTEE je poskytnúť náhradu v súlade so sadzbami a podmienkami uvedenými v tomto dokumente za náhodné a neopraviteľné poškodenie novej pneumatiky, v dôsledku ktorého sa pneumatika stane nepoužiteľnou a nespôsobilou na ďalšiu jazdu.
Za podmienok uvedených v týchto Podmienkach kampane sa záruka vzťahuje na náhodné poškodenia spôsobené prepichnutím a prienikom cudzieho predmetu.
Na získanie náhrady musí byť na základe technického posúdenia stanovené, že poškodená pneumatika je neopraviteľná.
6. Výluky zo záruky
HANKOOK365 DAMAGE GUARANTEE sa nevzťahuje na:
- náklady na montáž, demontáž alebo vyváženie pneumatiky zahrnutej do kampane ani náhradnej pneumatiky,
- poškodenie pneumatiky spôsobené požiarom alebo kontaktom s uhľovodíkmi,
- poškodenie spôsobené nesprávnou montážou alebo nesprávnym/nevhodným používaním, napríklad používaním pneumatík určených na regionálnu cestnú alebo diaľkovú diaľničnú prevádzku na staveniskách alebo mimo spevnených ciest,
- reklamácie týkajúce sa hluku, vibrácií, opotrebovania, ovládateľnosti alebo jazdných vlastností,
- krádež alebo poškodenie v dôsledku pokusu o krádež,
- akúkoľvek škodu, stratu, ujmu alebo finančnú stratu vzniknutú počas poškodenia pneumatiky alebo v jeho dôsledku,
- náklady súvisiace s výmenou alebo opravou pneumatiky, ktoré boli vyčíslené alebo vynaložené bez predchádzajúceho súhlasu spoločnosti Hankook Tire Česká republika s.r.o. alebo inej spoločnosti zodpovednej za poskytovanie tejto služby v jej mene,
- pneumatiky, ktoré ku dňu vzniku poškodenia vykazujú opotrebovanie v dôsledku používania v rozpore s príslušnými prevádzkovými požiadavkami vrátane nosnosti a rýchlostného indexu,
- pneumatiky so zostávajúcou hĺbkou dezénu menšou ako 2 mm,
- protektorované alebo dodatočne prehĺbené pneumatiky,
- poškodenie vozidla alebo škody spôsobené tretím osobám,
- poškodenie pneumatiky spôsobené prírodnými udalosťami alebo prírodnými katastrofami,
- poškodenie v dôsledku dopravnej nehody,
- poškodenie spôsobené vandalizmom,
- pneumatiky s odstráneným alebo nečitateľným sériovým číslom, číslom DOT alebo číslom čiarového kódu,
- pneumatiky, ktoré boli stratené, zmizli alebo boli zničené.
7. Proces podania a posúdenia žiadosti o náhradu škody
HANKOOK365 DAMAGE GUARANTEE poskytovaná spoločnosťou Hankook Tire Česká republika s.r.o. je platná jeden rok od dátumu vystavenia faktúry za predpokladu, že nákup bol riadne zaregistrovaný v súlade s týmito Podmienkami kampane.
Nákup musí byť doložený platnou nákupnou faktúrou zaregistrovanou v systéme.
Pri podaní žiadosti o náhradu škody musia byť v plnom rozsahu poskytnuté všetky informácie a dokumenty požadované vo formulári žiadosti vrátane požadovaných identifikačných údajov pneumatiky a fotografií uvedených v bode 4.
Zaregistrovaná žiadosť bude preskúmaná a overená do 15 pracovných dní a zákazník bude o stave posúdenia informovaný e-mailom.
Žiadosti podané bez zaregistrovanej faktúry nebudú akceptované.
Spoločnosť Hankook Tire Česká republika s.r.o. si vyhradzuje právo fyzicky skontrolovať poškodenú pneumatiku do jedného mesiaca od riadneho nahlásenia a zaregistrovania žiadosti o náhradu škody.
8. Sadzby náhrady
Ak sa po technickej kontrole poškodenej pneumatiky zistí, že pneumatika je neopraviteľná, a žiadosť je schválená v rámci HANKOOK365 DAMAGE GUARANTEE, výška finančnej náhrady sa vypočíta na základe pôvodnej fakturovanej ceny pneumatiky bez DPH a nákladov na služby.
Príslušná sadzba náhrady sa určuje podľa obdobia medzi dátumom nákupu poškodenej pneumatiky uvedeným na faktúre a dátumom podania formulára žiadosti o náhradu škody:
|
Časové obdobie |
Sadzba náhrady |
Základ výpočtu |
|---|---|---|
|
01–30 dní |
100 % |
Faktúra zaregistrovaná v systéme HANKOOK365 |
|
31–120 dní |
80 % |
Faktúra zaregistrovaná v systéme HANKOOK365 |
|
121–180 dní |
60 % |
Faktúra zaregistrovaná v systéme HANKOOK365 |
|
181–270 dní |
40 % |
Faktúra zaregistrovaná v systéme HANKOOK365 |
|
271–365 dní |
20 % |
Faktúra zaregistrovaná v systéme HANKOOK365 |
Náklady na montáž, demontáž, vyváženie a ďalšie služby nie sú zahrnuté do výpočtu náhrady.
9. Proces platby
Kampaň HANKOOK365 spravuje agentúra pre riadenie kampane so sídlom v Turecku.
Schválené platby náhrad budú spracované prostredníctvom oficiálneho predajného partnera spoločnosti Hankook Tire Česká republika s.r.o., od ktorého bola pneumatika zakúpená.
Po schválení žiadosti o náhradu škody dostane zákazník e-mail s výsledkom posúdenia a súhrnom schválenej výšky náhrady.
Na spracovanie platby bude zákazník povinný vystaviť faktúru na presnú výšku schválenej náhrady oficiálnemu predajnému partnerovi spoločnosti Hankook Tire Česká republika s.r.o., od ktorého bola pneumatika zakúpená. Predajný partner následne vystaví faktúru v rovnakej výške spoločnosti Hankook Tire Česká republika s.r.o.
Platba oprávnenému zákazníkovi/koncovému používateľovi bude vykonaná do 30–60 dní od schválenia žiadosti o náhradu, za predpokladu doručenia požadovanej faktúry.
10. Všeobecné ustanovenia
HANKOOK365 DAMAGE GUARANTEE zaniká alebo sa neuplatní v nasledujúcich prípadoch:
- po uplynutí jednoročnej záručnej doby počítanej od dátumu vystavenia faktúry,
- ak nákup nebol riadne zaregistrovaný v súlade s týmito Podmienkami kampane,
- ak bola žiadosť o náhradu škody podaná bez zaregistrovanej nákupnej faktúry,
- ak sa pneumatika stratila, zmizla alebo bola zničená,
- ak pneumatika nespĺňa podmienky oprávnenosti alebo spadá pod niektorú z výluk uvedených v bode 6.
Spoločnosť Hankook Tire Česká republika s.r.o. si vyhradzuje právo fyzicky skontrolovať pneumatiku v súvislosti s riadne nahlásenou a zaregistrovanou žiadosťou o náhradu škody.
Účasť v kampani a registrácia nákupu v rámci HANKOOK365 DAMAGE GUARANTEE predstavujú potvrdenie, že účastník si prečítal a akceptoval tieto Podmienky kampane a príslušné informácie o GDPR/ochrane osobných údajov.
Akékoľvek spracúvanie osobných údajov v súvislosti s kampaňou sa vykonáva v súlade s platnými právnymi predpismi o ochrane osobných údajov a príslušnými oznámeniami o GDPR/ochrane osobných údajov poskytnutými v súvislosti s kampaňou.
V prípade akýchkoľvek otázok týkajúcich sa HANKOOK365 DAMAGE GUARANTEE nás kontaktujte na:
hankook365@bigapplemf.com